Last Updated: August 14, 2026
Terms & Conditions · Privacy Policy · About Us · Account Deletion
Welcome to BookSwap.
BookSwap is a technology marketplace that connects independent buyers and sellers of physical books. BookSwap does not generally own, inspect, package, or deliver the books listed by users.
BookSwap does not provide a general "change of mind" refund for book purchases.
Before purchasing a book, buyers should carefully review the listing, photographs, ISBN, edition, condition, price, and other information provided by the seller.
Buyers may use BookSwap's chat feature to ask questions, request additional photographs, discuss the condition of the book, and satisfy themselves that the book is suitable for their intended purchase before placing an order.
Once a purchase is made, a buyer does not receive a refund merely because the buyer changes their mind, no longer wants the book, or decides that the book is not suitable for their personal needs.
BookSwap does not operate a general return service for books sold by independent users.
Buyers and sellers may communicate with each other regarding any issue with a transaction. BookSwap is not automatically responsible for:
BookSwap may review reports involving fraud, counterfeit or pirated books, prohibited content, serious misconduct, non-dispatch, payment abuse, or violations of BookSwap's Terms & Conditions.
Delivery arrangements are between the buyer and seller. The buyer and seller may mutually agree on the courier service to be used.
The buyer is responsible for courier charges unless the buyer and seller agree otherwise.
BookSwap does not operate the courier service and does not guarantee:
Any complaint concerning courier performance should ordinarily be raised with the relevant courier service by the party responsible for the delivery arrangement.
For applicable transactions, the buyer's payment is initially received by BookSwap.
Before seller settlement, the seller is required to provide the relevant shipment information through BookSwap, including:
BookSwap may use this information to record and, where technically possible, verify shipment or delivery status.
BookSwap may send notifications to the buyer requesting confirmation that the order has been received. The seller's eligible payment is released only after the applicable delivery and confirmation requirements have been satisfied.
If the seller does not dispatch the book or does not provide the required shipment information, BookSwap may withhold the seller's payout and review the transaction.
For a seller's first successfully completed sale, BookSwap's seller commission is currently 0%.
For subsequent successfully completed sales, BookSwap currently deducts a 15% seller commission.
Example:
The commission is deducted from the seller's amount before settlement.
BookSwap offers a paid seller subscription currently priced at Rs. 999 per month.
The subscription is automatically renewed every month unless the user cancels the subscription through the BookSwap platform before the next renewal.
Monthly subscription fees are generally non-refundable.
A refund may be considered only when the user submits a genuine refund request to:
Email: support@bookswapmarketplace.com
BookSwap may request supporting information and will determine whether the reported subscription problem justifies a refund. A refund is not guaranteed merely because a request has been submitted.
BookSwap may offer premium or featured listing placement for Rs. 200 per listing.
Once the premium listing service has been activated or provided, the fee is generally non-refundable.
If a seller later deletes the advertisement, that deletion is the seller's choice and does not create a right to a refund.
A refund may be considered where BookSwap failed to provide the purchased premium listing service or where a refund is otherwise required by applicable law.
Where a transaction cannot be completed, BookSwap may review the transaction and determine the appropriate treatment of funds, subject to the applicable payment arrangement, transaction status, and applicable law.
BookSwap does not guarantee a refund merely because a buyer or seller is dissatisfied with a transaction.
Where BookSwap determines that a buyer is entitled to a refund, the refund will generally be processed through the applicable payment method or payment channel used for the transaction, subject to the limitations of the relevant payment provider.
BookSwap may withhold, suspend, reverse, or investigate a payment where there is a reasonable indication of:
Refund requests should be sent to:
Email: support@bookswapmarketplace.com
Where applicable, please include:
BookSwap will review the request and respond as reasonably practicable.
Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer right, legal remedy, or other protection that cannot lawfully be excluded or limited under applicable law.
BookSwap may update this Refund Policy from time to time. The updated policy will be published on the BookSwap website, and the "Last Updated" date will indicate when it was most recently revised.
By using BookSwap and completing a transaction, you acknowledge that you have read and understood this Refund Policy and the BookSwap Terms & Conditions.